Luzes

We grow with you. Taking good care of yourself and being consistent has its rewards.

What is LuZes?

LuZes is LaLuz's reward points system. Every time you buy something, you accumulate Luzes that you can later redeem for real money on your next purchases.

How do LuZes work?

Shopping as usual

Nothing changes in the way you shop.

You accumulate LuZes automatically

For every euro spent, you earn points (LuZes).

You level up over time

The more you buy, the higher your level becomes.

Buying is getting better and better.

Each level makes your LuZes worth more.

How much are my LuZes worth?

100 LuZes = 1 €

It's that simple. Your points are converted into a direct discount.

Leveling up has its rewards

Light Levels

BRONZE

This is your starting level.
Benefits
  • 4 Lights for every € spent
  • Extra lights for your birthday

SILVER

Having obtained more than 4,000 LuZes since March 2026.
Benefits
  • 5 Lights for every € spent
  • Extra lights for your birthday

GOLD

Having obtained more than 9,000 LuZes since March 2026.
Benefits
  • 6 Lights for every € spent
  • Extra lights for your birthday

PINK

Having obtained more than 15,000 LuZes since March 2026.
Benefits
  • 7 Lights for every € spent
  • Extra lights for your birthday

How to redeem your LuZes?

1. Log in to the website

Using the email address you use for your purchases.

2. Go to the LuZes section

Check your accumulated Lights.

3. Press Redeem

A one-time discount code will be generated, which you will receive by email.

4. Enter the code at checkout.

The amount is deducted instantly.

Why do the Lights exist?

Every day we grow in numbers. And together we've built one of the country's leading conscious beauty brands. LuZes was created to reward those of you who are always there. Those who trust us, come back, recommend us, and walk alongside us. Thank you for being a part of this, LuZeros.

Welcome to LuZes

A system designed for you. To reward your consistency. So that taking good care of yourself also pays off.

Términos y condiciones del programa

Preguntas frecuentes

¿Cómo puedo consultar mi saldo actual de LuZes?

Tu saldo actual de LuZes se muestra de forma destacada en la parte superior del panel de control de tu cuenta. También puedes ver un desglose detallado de cómo has ganado tus LuZes en la sección de actividad.
¿Cómo puedo canjear mis LuZes?

Visita la sección "Recompensas disponibles" en tu cuenta para ver todas las opciones de canje. Simplemente haz clic en "Reclamar recompensa" junto a la que quieras canjear. Recibirás un código de descuento que podrás aplicar a tu próximo pedido.
¿Dónde puedo consultar la actividad de mi cuenta?

Toda tu actividad en el programa de fidelización se registra en la sección "Historial de actividad". Esto incluye las LuZes obtenidas por compras y las recompensas canjeadas, con la fecha y hora de cada actividad.
¿Cómo puedo ascender a niveles VIP superiores?

Tu ascenso de nivel VIP depende de tu actividad de LuZes. Consulta tu estado actual y descubre qué necesitas hacer para alcanzar el siguiente nivel en la sección "Estado VIP" de tu cuenta.
¿Tengo LuZes por pedidos anteriores a la fecha de inicio del programa?

No. El programa LuZes comenzó oficialmente el 23/03/2026 a las 15:30h, por lo que solo generan puntos las compras realizadas a partir de esa fecha y hora.
Los pedidos anteriores no se contabilizan y no pueden añadirse de forma retroactiva.